Terms of service

Valeva is a platform for fitness coaches and their clients: a coach web dashboard and a mobile app covering training, nutrition, check-ins, messaging and payments. By creating an account you agree to these terms.

You are responsible for your account and for the accuracy of what you enter. Accounts are one role — coach or client — and you must be at least 16. Keep your credentials to yourself; what happens under your login is yours.

The coaching relationship belongs to the coach and the client, not to us. Coaches are independent professionals responsible for their own advice, programming, qualifications, insurance and conduct. Valeva provides the tools; it is not a party to the coaching relationship and does not supervise or endorse any coach's services.

• Platform subscription. The platform is free for a coach with up to 3 active clients; the paid tier is billed per coach seat through Stripe. Current prices are on the pricing page; price changes never apply silently to an existing subscription.
• Coach-client payments. Clients pay their coach through the coach's own Stripe account via hosted checkout. Valeva takes 0% of these payments and is not a party to them — pricing, refunds and disputes for coaching services are between coach and client.
• Cancelling. Subscriptions cancel at the end of the paid period. Card details are handled by Stripe and never touch our servers.

Coaches own the programs, plans, forms and resources they author; clients own their logs, photos and entries. You grant us the license needed to store, process and display that content to the people you share it with — that is the product working, and nothing more. We don't use your content for advertising and we don't sell it.

Don't use the service to break the law, to harass anyone, to upload content you have no right to, to probe or disrupt the service, or to build a competing dataset from it. We may suspend or terminate accounts that do.

Valeva is not medical advice. The product displays training, nutrition and health-adjacent information entered by you, your coach, or your connected devices. It does not diagnose, treat or prevent any condition. Consult a qualified health professional before starting a training or nutrition program, and stop and seek advice if something feels wrong. Suggestions the software computes (for example progression suggestions from your logged training) are estimates for your coach's judgment, not prescriptions.

The service is provided as-is; we work hard to keep it available and correct but do not warrant uninterrupted or error-free operation. To the maximum extent permitted by law — and without excluding rights that cannot be excluded, including consumer guarantees under the Australian Consumer Law — our liability is limited to the amount you paid us in the 12 months before the claim.

You can delete your account in-app at any time (deletion is described in the privacy policy). We may suspend or terminate accounts for breach of these terms, and will say why.

These terms are governed by the laws of Australia. Disputes belong to the courts of Australia.

If these terms change materially we will update this page and the date above and notify account holders. Questions: reach us via the support page.